1. Cancelling before receiving a Confirmation Notice
I.
You may cancel your order for the Services at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email to sales@crawlbooks.com or a letter to 11 Green Lane, Thornton Heath, Surrey, CR7 8BG. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
2. Cancellation after receiving a Confirmation Notice
I.
You are entitled to cancel your Contract and obtain a refund within 7 working days from the date of the Confirmation Notice. This also applies, where appropriate and subject to clause 11.4, to items that are available to be downloaded. However, you will no longer have a right to cancel if, with your agreement, we have already commenced providing the Services to you before this period of time expires. We shall be deemed to have already commenced providing the Services, in circumstances where you have already downloaded products or materials that we made available to you, from the Website.
II.
You may notify us of your wish to cancel by sending us a cancellation notice to sales@crawlbooks.com or a letter to 11 Green Lane, Thornton Heath, Surrey, CR7 8BG. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
III.
Upon receiving your cancellation notice, we will contact you providing any necessary instructions which you will be required to follow.
IV.
So long as you have complied with your obligations under this clause, we will refund the purchase price to you by crediting the payment card you used to purchase the Services.
V.
So long as you have complied with your obligations under this clause, we will refund the purchase price to you by crediting the payment card you used to purchase the Services.
3.Cancelling ongoing Services
I.
Some of the Services that we provide are available for either a fixed period or unspecified period of time (such as Click Per Cost Advert). In this clause these Services are referred to respectively as 'Ongoing Fixed Term Services' and 'Ongoing Non-Fixed Term Services'.
II.
You are entitled to cancel your Contract for any Recurrent Fixed Term Services and Recurrent Non-Fixed Term Services that you have purchased and obtain a refund within 7 working days from the date of the Confirmation Notice. This also applies, where appropriate, and subject to clause 11.4, to items that are available to be downloaded.
III.
You will no longer have a right to cancel any Ongoing Fixed Term Services if, with your agreement, we have already commenced providing this service to you within 7 working days from the date of the Confirmation Notice. We shall be deemed to have already commenced providing the Ongoing Fixed Term Services, in circumstances where you have already downloaded products or materials that we made available to you from the Website.
IV.
In these circumstances you cannot cancel the Contract for any Ongoing Fixed Term Services until the end of the Minimum Duration (even where the Minimum Duration is more than one year) and you will not be entitled to a refund.
V.
Although you may notify us of your intention to cancel an Ongoing Fixed Term Services at any time, such notice will only take effect after the Minimum Duration has elapsed. You may notify us of your wish to cancel the Ongoing Fixed Term Services by sending us a cancellation notice to sales@crawlbooks.com or a letter to 11 Green Lane, Thornton Heath, Surrey, CR7 8BG. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
VI.
You will still have a right to cancel any Ongoing Non-Fixed Term Services if we have already commenced providing this service to you within 7 working days from the date of the Confirmation Notice, upon giving us 7 weeks' advance notice in writing. You may notify us of your wish to cancel by sending us a cancellation notice to sales@learningprintables.com or a letter to 11 Green Lane, Thornton Heath, Surrey, CR7 8BG. Your cancellation notice must quote your name, address, the name or a description of the Services and your order reference number.
4. Exception to the right to cancel
You will not have a right to cancel an order for services purchased from us, in the following situations:
I.
If you expressly agree to us beginning to provide any services before the end of the cancellation period.
II.
The Contract is for the sale of land or financial services
III.
The Contract is for the sale of services by auction
IV.
The Contract is for the supply of:
- • Audio or video recordings and computer software if unsealed by you
- • Audio or video recordings and software and other items that you have successfully downloaded where free trial or demonstration was available to you to view or download
- • Newspapers, magazines and other periodicals
- Gaming, bettin and lottery services
5. Incorrectly priced or described Services
I.
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Services to you.
II.
If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
III.
If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Contract provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognised by you. We will notify if we cancel the Contract.
IV.
If your order is cancelled or rejected and you have already paid for the Services, you will receive a full refund in accordance with clause 11.7
6. Delivery by instalments
I.
The Services may be sent to you in instalments. You may cancel the outstanding part of your order and receive a refund, if you have already paid, of the purchase price of the outstanding Services in accordance with clause 11.7
7. Processing refunds
I.
We will notify you about your refund via email within a reasonable period of time. We will usually process a refund as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to a refund. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Services.